Legal documents

Ok11 Privacy Policy — Our Commitment to Protecting Your Information

Ok11 takes your personal information seriously. This Privacy Policy outlines in detail what data we collect, how it is used, and what rights you have.

Last Updated: January 2026 | Applicable to: All ok11 members
Important Notice: By creating an account or using the platform, you are deemed to have automatically agreed to this Privacy Policy. It is your responsibility to read this policy regularly and stay informed of any updates.
01 Introduction & Scope

Ok11 (hereinafter referred to as "we", "the platform", or "ok11") is an online gaming service operating in Bangladesh and international markets. We place the highest priority on the privacy of our members. This Privacy Policy applies to the ok11 website, mobile app, and all associated services.

This policy explains what data ok11 collects, why it is collected, how it is used, and who it may be shared with. It also details your rights and ok11's commitment to keeping your information safe.

Ok11 believes transparency is the foundation of trust. That's why we have no hidden clauses — every question you might have is answered clearly in this Privacy Policy. If anything is unclear, ok11's support team is available 24/7 to help.

  • This Privacy Policy forms part of ok11's Terms and Conditions.
  • Using ok11 constitutes your acceptance of this policy.
  • Anyone under 18 is prohibited from using ok11 or submitting any personal information.
02 What Information Is Collected

Ok11 collects different types of information at various stages. Below is a full list of the data ok11 may collect:

Data Type Example Collection Time
Identity-Related Name, date of birth, gender At registration
Contact Information Mobile number, email address At registration
Financial information BKash/Nagad number, transaction history During deposit/withdrawal
Identity Verification NID, passport, selfie photo During the KYC process
Device Information IP address, browser, OS Each session
Gaming Activity Game history, bet amounts During gameplay
Please Note: ok11 only collects information that is necessary. No excessive or irrelevant data is requested.
03 Purpose of Data Use

Ok11 uses collected data solely for specified purposes. No data is used for any unauthorized purpose. The primary reasons ok11 uses your information are:

  • Account management: For registration, login, and account verification.
  • Service Delivery: Game functionality, deposit & withdrawal processing.
  • Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
  • Customer Support: Assistance with issue resolution and complaint handling.
  • Personalized Experience: Suggesting games and offers tailored to your preferences.
  • Legal obligation: Providing required information to regulatory authorities.
  • Responsible Gaming: Identifying excessive gaming patterns and offering timely support.
Our Commitment: ok11 never sells your information to third parties for advertising purposes.
04 Cookies & Tracking Technologies

Ok11's website and app use cookies and similar technologies to make your browsing experience smoother and more personalized.

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your language selection and preferences.
  • Analytics Cookies: For monitoring and improving site performance.
  • Local Storage: Storing certain data on your device to keep the app running quickly.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some ok11 features.

05 Data Sharing with Third Parties

Ok11 never sells your personal data. However, in certain circumstances, limited information may need to be shared with trusted third parties:

  • Payment Processor: To process transactions via bKash, Nagad, and similar services.
  • Game Provider: Limited session data shared with game software companies.
  • Legal authorities: Under a lawful order from a court or regulatory authority.
  • Cybersecurity: Necessary information shared with fraud detection services.
  • Business Transfers: To a new party in the event of a change in ok11's ownership.
Never: Your data is never shared with advertising companies, marketing agencies, or any third party for commercial purposes.
06 Data Protection Measures

Ok11 uses industry-standard security technologies to keep your information safe. Our security measures include:

  • 256-bit SSL/TLS encryption — applied to all data transmissions.
  • AES-256 encryption — for all sensitive data stored at rest.
  • Two-factor authentication (2FA) — for account security.
  • Real-time anti-fraud system — for detecting suspicious activity.
  • Regular security audits — conducted by third-party experts.
  • Firewall & DDoS protection — at the server level.
Your role: No matter how secure ok11 is, keeping your password strong and never sharing it with anyone is equally important.
07 Data Retention Period

Ok11 retains your data only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period due to legal obligations:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal obligations
Transaction Records 7 Years Financial regulatory law
KYC documents 5 Years AML Policy
Gaming Logs 2 Years Dispute Resolution
Cookie Information 30 Days – 1 Year By Cookie Type
08 Your Rights

As an ok11 member, you have a number of important rights over your own data. ok11 fully respects these rights:

Right to Access Data

You have the right to request access to any personal information ok11 holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data where there is no legal obligation to retain it.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Data Portability

You can request a copy of your data in a portable format.

Right to Opt Out of Marketing

You can opt out of promotional emails or notifications from ok11.

Contact Us: To exercise any of these rights, contact the ok11 support team. We will respond to your request within 30 business days.
09 Minor Privacy

Ok11 is strictly for adults (18+). ok11 does not intentionally collect or store any information from individuals under the age of 18.

  • Age is verified at the time of registration.
  • If a user is identified as a minor, their account will be suspended immediately.
  • Any data collected from a minor will be permanently deleted.
  • Parents who have concerns can contact ok11 support to report them.
Warning: If your child attempts to use ok11, please notify us immediately. We will take prompt action.
10 Policy Changes & Updates

Ok11 reserves the right to update this Privacy Policy as needed. When significant changes are made, we will notify members through the following channels:

  • Display notifications on the website.
  • Notifications sent to the registered email or via SMS.
  • Pop-up notifications at login.

Continued use of ok11 after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update will always be shown at the top of the page.

Why ok11 Is Safe

Protecting your information ok11's 6 Commitments

Ok11's Privacy Policy is not just words on paper — it is implemented through real technology and processes.

End-to-End Encryption

Every piece of data you send or store on ok11 is protected by 256-bit SSL encryption. It cannot be read by any outside party.

Strict KYC Verification

Every account on ok11 is verified. Registering under a false identity is not possible, which keeps both your information and funds secure.

Real-Time Fraud Monitoring

Ok11's automated systems monitor for suspicious activity around the clock and send real-time alerts.

Internationally Licensed

Ok11 operates under an international gaming license and is accountable to the relevant regulatory authorities.

Transparent Policies

Ok11's Privacy Policy is written in plain language with no hidden clauses. You will always know where your information goes.

Data Is Never Sold

Ok11 never sells your personal information to third parties. Your privacy is at the core of how we do business.

Frequently Asked Questions

About the Privacy Policy Frequently Asked Questions

Answers to the most frequently asked questions from ok11 members about our Privacy Policy.

No, ok11 never shares your mobile number or any other personal information with advertising or marketing companies. Information is only shared with bKash or Nagad where necessary to process transactions, and strictly under a confidentiality agreement.

Even after account closure, certain data (such as transaction records) must be retained for a defined period due to legal obligations. However, your gaming activity and personal information will be permanently deleted once the legal retention period expires.

Your NID and identity documents are stored on servers secured with AES-256 encryption. Only authorized ok11 staff can access them when necessary, and every access is logged.

Yes, you can contact ok11 Support at any time to request access to the information we hold about you. ok11 will verify your identity and provide the information within 30 business days.

Yes, for significant changes, ok11 will post a notice on the website and notify you through your registered contact details. For minor changes, the date at the top of the page will be updated.
A Trusted Platform

Your Privacy, Guaranteed When joining ok11

Your information is completely secure — ok11 is committed to protecting every member's privacy. Open a free ok11 account today and enjoy the best online gaming experience in Bangladesh.

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